The Public Utility Commission of Texas (PUCT) is the state agency that regulates utility services in Texas. Its Consumer Protection Division helps customers with questions and complaints about electric, water and wastewater, and telecommunications service.
If you are dissatisfied with Base Power’s complaint investigation or the resolution we provide, you can contact the PUCT Consumer Protection Division.
PUCT Consumer Protection Division
- Mailing Address
- Public Utility Commission of Texas, P.O. Box 13326, Austin, TX 78711-3326
- Toll-free phone number
- 1-888-782-8477
- consumer@puc.texas.gov
- Website
- https://puc.texas.gov