Promotional terms & conditions

From time to time, Base may offer promotions, bill credits, gift cards, or other incentives. Each is governed by its own terms which may include eligibility requirements, expiration dates, and per-member limits. By participating in any promotion, you agree to those terms. Promotional bill credits are not redeemable for cash.

General terms

These terms apply to every Base promotion unless a specific program says otherwise.

Eligibility

To receive a promotional reward, your Base account must be active and in good standing at the time the reward is issued. “Good standing” means your account is not past due, suspended, or in collections. One-time rewards are limited to one per service address unless the promotion expressly states otherwise.

Form of reward

Promotional rewards are issued as bill credits applied to your Base account or, where noted, as third-party gift cards.

Bill credits are not redeemable for cash and are not transferable.
Bill credits have no value if your account is closed before the credit is applied. Base will not reissue a credit lost because an account was closed.
Gift cards are issued through a third-party platform (currently Tremendous). Base is not responsible for lost, stolen, or expired gift cards once issued.
If total rewards you receive in a calendar year exceed $600, Base may issue an IRS Form 1099-MISC and will request your taxpayer identification number. Failure to provide a TIN may result in withholding.

Combining promotions

Promotions cannot be combined with each other or with other discounts unless the promotion expressly says they can. If two promotions apply to the same account and cannot be combined, Base will apply the higher-value promotion.

Modification and termination

Base may modify, suspend, or end any promotion at any time. Changes do not affect rewards already earned but not yet issued. “Earned but not yet issued” means the trigger event has occurred and the waiting period has run.

Fraud and abuse

Base may withhold rewards, reverse rewards already issued, or remove a member from a promotion if Base reasonably concludes the member has:

referred themselves or created duplicate accounts to generate rewards;
provided false or misleading information in connection with a promotion;
engaged in coordinated abuse of a referral or incentive program; or
violated any applicable law or the Base Terms of Service.

Base’s determination is final and not subject to appeal, except as required by the dispute process below.

New members only

Unless a promotion expressly says otherwise, it is available only to new Base members who have not previously held a Base account at any Texas service address. “New member” is determined at the household level.

Governing law and disputes

These promotional terms are governed by Texas law and are subject to the dispute resolution provisions in your Base Terms of Service, including any arbitration clause. Questions about eligibility or reward calculations are determined by Base in the first instance. If you disagree, submit a written dispute to support@basepowercompany.com within 60 days of the date the reward was (or was not) applied. Base will respond within 14 days.

Active promotions

TX and IL Member referral

Two-sided bill credit for existing Base members who refer a new member to Base’s retail electric service.

Promotion period: Ongoing until terminated. Base will post notice at basepowercompany.com/promo-terms at least 5 days before permanently ending this program.
Who can refer: Active Base residential members with a service address whose account is in good standing.
Who qualifies: New Base residential members who (a) fully enroll using the referrer’s unique referral link, (b) are on a term plan, and (c) complete 60 days of active service.
Reward — referrer: Up to $250 bill credit. Limit one credit per referring member per calendar month.
Reward — referee: Up to $250 bill credit. Members on a solar plan receive $150 instead of $250.
When it posts: Within two billing cycles after the referred member completes 60 days of active service.
Exclusions: Not available for self-referrals, duplicate accounts, commercial accounts, or members at the same service address as the referrer. Cannot be combined with the Base Scout program or another referral promotion running at the same time.

TX ETF Assistance Bill Credit

Bill credit to offset the early termination fee charged by a member’s prior retail electric provider when they switch to Base. Base does not pay your prior provider directly — the credit appears on your Base bill.

Eligibility: New Base Texas REP, LLC residential members who switched from a prior retail electric provider that charged an ETF and who submit documentation within 90 days of their Base service start date.
Reward — energy only: Up to $150 bill credit. The credit will not exceed the actual ETF amount shown on your final bill from your prior provider.
Reward — battery member: Up to $250 bill credit. The credit will not exceed the actual ETF amount shown.
How to claim: Email support@basepowercompany.com with (a) your final bill from your prior provider showing the ETF charge and (b) your Base account number. Submissions must arrive within 90 days of your Base service start date.
When it posts: Within two billing cycles after Base verifies your documentation.
Exclusions: Applies only to ETF charges from a prior retail electric provider. Does not cover solar lease penalties, deposits, or late fees. One claim per service address.

Base Scout program

One-sided gift card reward for non-members who refer new members to Base’s retail electric service.

Promotion period: Ongoing. See basepowercompany.com/base-scout for current availability.
Who can refer: Any person who has signed up at basepowercompany.com/base-scout, executed the Base Scout referral agreement, and received a unique referral link. Current Base members are not eligible to participate as Scouts.
Who qualifies: New Base Texas REP, LLC residential members in Texas who enroll using the referrer’s unique Base Scout link and make their first bill payment.
Reward: $50 gift card issued via Tremendous to the referring Scout. Limit one reward per Scout per referred member.
When it posts: Within 30 days after the referred member’s first bill payment clears.
Tax reporting: Scouts who receive more than $600 in rewards in a calendar year will receive IRS Form 1099-MISC. Base will request a W-9 at enrollment.
Exclusions: Base employees and current Base members may not participate as Scouts. Self-referrals are prohibited.

Ambassador program

Tiered bill credit program for Base members who take qualifying actions to promote Base in their community. Credit amounts and qualifying activities are set in the executed Base Ambassador Agreement.

Governed by: The Base Ambassador Agreement executed between Base and the individual ambassador. These general terms apply where the Ambassador Agreement is silent.
Form of reward: Bill credits per qualifying action as set in the Ambassador Agreement. Credits are not transferable and not redeemable for cash.
FTC compliance: Ambassadors must disclose their relationship with Base in any public communication. Required disclosure: “I’m a Base ambassador and may receive a bill credit for this.” Failure to disclose may result in forfeiture of credits and removal from the program.
Termination: Either party may terminate the Ambassador Agreement on 30 days’ written notice. Credits earned before termination are not forfeited.

Partner referral

Gift card reward for third-party partners who refer new members under an executed partner agreement with Base.

Eligibility: Third-party organizations with a current, fully executed Base Partner Agreement. Partners must direct referrals only through the approved link or code in their agreement.
Reward: $150 Tremendous gift card per activated referred member. Limit one reward per unique referred member.
When it posts: Within 30 days after the referred member’s service activates and account is confirmed in good standing.
Governed by: In addition to these terms, the applicable Base Partner Agreement controls. Where the two conflict, the Partner Agreement controls.
Exclusions: Partners may not refer their own employees as new members to earn partner rewards.

Social media and content program

Bill credit for Base members who create qualifying posts about their Base experience during an active campaign.

Promotion period: Available only during announced campaigns. Not active between campaigns.
Eligibility: Active Base Texas REP, LLC residential members.
Reward: $20–$50 bill credit per qualifying post, as specified in the campaign announcement. Limit two qualifying posts per member per calendar month.
What qualifies: Original content (photo, video, or written post) published to a public social media account, tagging @basepowerco, and including the required disclosure: “#ad” or “I’m a Base member and received a credit for this.” Content must reflect your genuine experience.
When it posts: Within 14 days after Base verifies the qualifying post.
Exclusions: Base may reject content it determines is false, misleading, or in violation of third-party rights.

TX Channel install discount

One-time discount on the Base battery installation fee, offered through specific partner channels (H-E-B, door hanger campaigns, direct mail).

Promotion period: Each channel discount is valid only during the period printed on the offer material or code. Expired offers will not be honored.
Eligibility: New Base Texas REP, LLC residential members who (a) have not previously received a Base battery installation at any Texas address and (b) present a valid, unexpired offer code or physical offer material at sign-up.
Reward: $100 off the standard Base battery installation fee, applied as a discount at the time of installation — not as a bill credit.
How to redeem: Provide your offer code or physical mailer to your Base sales representative at sign-up. Codes are single-use and non-transferable.
When it posts: Applied to your installation invoice before it is issued. Not applied retroactively.
Exclusions: One discount per service address. Cannot be combined with any other installation discount or promotional pricing. Not valid for commercial accounts.

Limited-run promotional pricing

Time-limited discounts, reduced rates, or special pricing offers announced through Base marketing channels. Each run is posted here with its own specific terms when active.

How they work: Each limited-run promotion is announced with a specific start date, end date, reward or discount, and eligibility criteria. Those details are the controlling terms for that promotion.
Expiration: Limited-run promotions expire on the stated end date. Base does not honor expired offers regardless of when a member first saw the offer.
Sales representations: Only written confirmations from Base (via sign-up confirmation email or a Base representative’s written message) are binding. Verbal representations by sales representatives do not create binding commitments.
Exclusions: Unless the promotion expressly says otherwise: new members only; one per service address; not combinable with other promotions.

IL Founding Member Promotion

Discounted installation fee and enhanced electricity supply rate discounts for the first 2,000 Illinois members installed under this promotion. Available in ComEd territory.

Available as of: June 15, 2026
Eligibility: New Base Retail, LLC Illinois residential members in ComEd territory who enroll and complete battery installation while the 2,000-home cap has not been reached. Enrolling does not guarantee promotional pricing if the cap is reached before your installation is complete.
Installation fee: $95 one-time battery installation fee (regularly $295). Savings of $200 vs. standard pricing.
Rate discount — peak hours: 25% off peak-hour electricity supply charges relative to ComEd’s default supply rate (Price to Compare). Standard Base rate is 15% off — Founding Members receive an additional 10 percentage points.
Rate discount — off-peak hours: 27% off off-peak electricity supply charges relative to ComEd’s default supply rate (Price to Compare). Standard Base rate is 18% off — Founding Members receive an additional 9 percentage points.
Applies to: Supply portion of your bill only. Does not include ComEd delivery charges, taxes, or fees. Peak and off-peak hours are defined in your Electricity Supply Agreement.
Cap: Available to the first 2,000 homes installed under this promotion, measured by completed installation date. Cap is not measured by enrollment date.
Limit: One per household / service address.
Modification: Base may modify or end this promotion at any time. Full plan terms govern and are provided in your Electricity Supply Agreement.

Inactive promotions

2026 4th of July promotion for USA 250

Free month of power offer for new residential and commercial energy-only members enrolling during the USA 250 campaign window.

Promotion period: Residential: June 27, 2026 – July 6, 2026. Commercial: June 30, 2026 – July 10, 2026.
Eligibility: New Base Texas REP, LLC energy-only members (residential or commercial) who enroll during the applicable promotion window using the promotion link.
Reward — residential: Up to $250 bill credit (free month of power). Automatically applied at checkout. The $150 switch fee still applies and is not waived by this promotion.
Reward — commercial: Up to $500 bill credit (free month of power). Manually applied by Base to new commercial enrollments during the promotion window.
When it posts: Residential: credit applied automatically at checkout. Commercial: applied within one billing cycle of enrollment confirmation.
Exclusions: New energy-only members only. Not available to existing Base members or battery-plan enrollees. Not combinable with referral credits or other bill credit promotions. $150 switch fee still applies.