General

When the grid is up and running, the Base battery helps balance the grid through grid stability operations. This includes charging and discharging the battery at select times based on whether or not the grid is strained. Base gets paid by the grid for these grid stability operations. Homeowners don’t have to worry about this because Base’s retail energy provider charges a low, fixed rate for each unit of energy that the home consumes.

Around when you close on your home, Base will contact you via email (and phone if preferred) to enroll you in the Base retail energy plan with service starting on your closing date. Base and Lennar will also coordinate to have your energy storage system installed and operational before you close.

No! Base will be your energy provider and ensure your power is on when you move into your new home. When you enroll with Base, the Base team will coordinate with the local electric transmission and distribution utility to activate your electric service. All you need to do is enroll with Base!

Yes, the main thing to know is that the home must be enrolled in the Base retail energy provider for Base to work. If it is not, then Base might de-install the battery. If your rental agreement includes your renters controlling their own electric utility in their name, then please do the following: 

1. Instruct your renters to contact Base to enroll in the Base retail energy provider. (They will receive free outage protection and energy savings on every monthly power bill!)
2. Notify Base that you plan to rent the property. Base can send you a Continuous Service Agreement to ensure that the home is powered even during vacant periods between renters.