Base Agreements
Do I enter into any contracts or agreements with Base? What happens if I move or cancel?
There are two separate Base agreements: the battery agreement and the retail energy provider agreement. Here’s what it means to sign up with Base:
- Base will become your energy provider for the life of the battery and will renew your energy rates annually at a price below the market average.
- Base can access the battery when necessary and handles maintenance and warranty issues. All applicable warranties from the installer and manufacturer are transferred to you.
- If you move, you can transfer the agreement to the next homeowner at no cost to you or them.
- Since Base is in beta, backup energy should not be used for life-critical devices and cannot be guaranteed.
- You will incur fees if the battery is stolen or damaged.
Does Base have a cancellation fee?
If your home stops using Base as its retail energy provider, then the battery system cannot function and Base can de-install the battery system from your home. This could incur a $250 deinstallation fee to cover the cost of an electrician coming to your home to remove the battery. Base would not charge this deinstallation fee if you’re canceling because (1) you’re moving after 5 years of having Base or (2) Base’s retail energy rates exceed the local market average upon renewal of your retail energy plan.
