Gexa Energy review
Gexa is a NextEra-owned incumbent that puts 100% renewable energy on every residential plan. Here's an honest look at its rates, fees, and reviews — and where a flat-rate alternative like Base fits.
Compare your Base rate to Gexa Energy in about two minutes.
Researched and written by the Base Power team · Last updated May 27, 2026
How we review: we pull each provider's ownership, plan structure, and fees from public filings and Electricity Facts Labels, and cite every review score to a named third party. Rates and scores change — we link the sources so you can check the current numbers.
The verdict
Gexa is a good fit for green-minded Texans who read the Electricity Facts Label, match the plan to their usage band, and re-shop when the intro term ends — it pairs 100% renewable energy with broad plan choice and NextEra's balance sheet. It's a weaker fit for hands-off households: unsolicited reviews and the recurring renewal-rate and bill-credit-threshold complaints below suggest the headline rate and the rate you keep paying can drift apart.
The company
Who is Gexa Energy?
Gexa Energy is one of the larger retail electric providers in Texas, serving over a million customers across every deregulated utility territory in the state. It launched at deregulation in 2002 and has been owned since 2005 by NextEra Energy (through NextEra's 2005 FPL Group acquisition) — the same parent that is the world's largest generator of wind and solar power, which is part of why Gexa leans hard into renewables.
What sets Gexa apart from most incumbents is that it puts 100% renewable energy (backed by renewable energy certificates) on all of its residential plans, and it offers an unusually wide menu — fixed-rate, bill-credit, free-weekend time-of-use, solar buyback, EV-charging, smart-thermostat, and senior-discount plans. That breadth is a real strength if you read the fine print, and a trap if you don't.
Founded
2002 (PUCT-approved 2001)
Headquarters
Houston, TX
Parent company
NextEra Energy (NYSE: NEE)
Ownership: Gexa started as an independent Houston retailer and was acquired by FPL Group — which renamed itself NextEra Energy in 2010 — in June 2005. It operates today as a subsidiary of NextEra Energy Resources, the renewables arm of the world's largest generator of wind and solar power.
Scale & coverage: Gexa Energy serves over 1 million Texas customers, across all deregulated Texas — Oncor, CenterPoint, AEP Texas, and TNMP.
Plans & pricing
Gexa Energy plans and rates
Gexa's advertised rates are as advertised in late May 2026 and varies by utility zone and usage — treat these as representative, not a quote, and check the live Electricity Facts Label on Power to Choose before you sign up.
Fixed-rate
12–36 month terms; the simplest option, though many carry a usage-based bill credit baked in.
Bill-credit
A low advertised rate that depends on a monthly credit you only get inside a usage band (often around 1,000 kWh).
Free weekends (time-of-use)
Free energy on weekends in exchange for a higher weekday rate and a monthly base charge — good only for weekend-heavy usage.
Solar buyback & EV
Credits for solar export and plans tuned for EV charging.
Rate at 1,000 kWh
~7.3–7.8¢/kWh (headline plans)
Up to ~19–24¢/kWh on some plans; a third-party blended average across Gexa's book was ~16.3¢/kWh.
Monthly base charge
$0 on most plans
The Free 3-Day Weekends plan carries a $9.95/mo base charge.
Early termination fee
$150 (12-mo) / $295 (24–36-mo)
Renewable energy: Gexa advertises 100% renewable energy on all residential plans, backed by renewable energy certificates. A 'green' product may still draw from the same grid mix; the renewable claim is satisfied through REC matching.
The fine print
Gexa Energy fees and the fine print
Like every Texas REP, Gexa's bill is its energy charge plus the same pass-through TDU delivery charges your utility sets (identical no matter which provider you choose). The number to watch on a Gexa plan isn't the headline rate — it's whether your real monthly usage lands inside the bill-credit band, because missing it changes the effective rate sharply.
Every Texas provider passes the same regulated TDU delivery charges through to you, so delivery isn't where providers actually compete — the energy charge and plan structure are. Always pull the Electricity Facts Label and compare the all-in cost at your real usage.
What customers say
Gexa Energy customer reviews
Gexa is a textbook example of why the source of a review score matters. Its solicited Google rating is high (~4.7 from tens of thousands of reviews), while unsolicited venues are far harsher — Texas Electricity Ratings sits at 2.0/5 and the BBB carries a 'Pattern of Complaints' alert. Read the two together rather than picking one: solicited ratings capture everyday satisfaction; unsolicited ones capture the people motivated to complain, which is where the renewal and bill-credit issues surface.
Texas Electricity Ratings
2.0 out of 5
499 reviews
Unsolicited reviews; 321 were one-star (as of May 2026).
View source →~4.7 out of 5
~24,000+ reviews
Solicited reviews tend to skew high; figure via aggregator, May 2026.
View source →Better Business Bureau
Not accredited
Carries a BBB 'Pattern of Complaints' alert (as of May 2026).
View source →Review scores are point-in-time and were last checked May 27, 2026; follow each link for the current figure. We cite third-party sources rather than publishing our own customer quotes.
Where it falls short
Common Gexa Energy complaints
- Renewal-rate shock — the holdover or renewal rate often lands well above the new-customer teaser rate.
- Bill-credit threshold surprises — bills jump when usage misses the kWh band that triggers the credit, so the all-in cost doesn't match the advertised rate.
- Billing clarity and phone hold times — confusing invoices and call-center loops are a recurring theme.
On the regulatory side, Gexa logged on the order of 126 PUC complaints in a recent trailing year — close to the industry average — with most categorized as billing and zero as service-quality. That's a meaningfully better signal than the raw review scores alone suggest; weigh the complaint rate, not just the loudest reviews.
In fairness
What Gexa Energy is genuinely good at
- 100% renewable energy on every residential plan — real green positioning at mass-market prices.
- Unusually broad plan menu (solar buyback, EV, free-weekend, thermostat, senior) for shoppers who want to match a plan to a specific usage pattern.
- NextEra's financial backing and renewable supply, plus a low service-quality complaint rate.
Side by side
Gexa Energy vs. Base
The structural difference is simple: most of Gexa's cheapest-looking plans depend on a bill credit or usage tier, so the rate you're quoted only holds inside a band. Base charges one flat energy rate (advertised at 8¢/kWh) at any usage, passes the TDU delivery through without markup, and adds a flat monthly membership — so there's no threshold to miss — and offers an optional whole-home battery as a separate product.
Flat & clear | Gexa Energy | |
|---|---|---|
| Energy pricing | Flat 8¢/kWh at any usage Advertised energy charge | Varies by plan Often tiered, bill-credit, or time-of-use |
| Monthly charge | Flat $19–$29 membership | Energy charge + any plan fees |
| TDU delivery | Passed through, no markup | Passed through, no markup |
| Optional whole-home battery (separate product) | yes | no |
| Bottom line | Delivery charges are identical no matter who you pick — compare the all-in energy cost at your real usage on each EFL. | |
Base reports up to 40% savings versus Gexa in its own bill comparisons (basepowercompany.com/compare). That's Base's own published figure, not a third-party finding — confirm your own numbers against both EFLs at your real usage.
You can obtain important standardized information that will allow you to compare this product with other offers. Contact Base Power at 512-518-1009 or basepowercompany.com.
Gexa Energy review FAQs
Compare other providers
Shopping by city instead? See electricity rates by city or how to choose a provider in your city.
See how Base compares in two minutes
Enter your address for an all-in rate — one flat energy charge, pass-through delivery, and a flat membership, with no teaser pricing or bill-credit games.
Sources
- Wikipedia — Gexa Energy (history, NextEra ownership)
- NextEra/FPL Group — completion of Gexa acquisition (2005)
- Texas Electricity Ratings — Gexa Energy reviews
- Power to Choose — official PUCT marketplace (compare EFLs)
- U.S. EIA — Electric Power Monthly, Table 5.6.A (Mar 2026)
Plan documents: Electricity Facts Label (EFL) · Terms of Service & Your Rights as a Customer. Products and pricing are offered to qualified customers in Texas only.