Joining Base Power begins with submitting your information on the Base website.

Eligibility is dependent on being able to serve your area (we are only able to work in the deregulated markets of Texas where you can choose your energy provider).  If you are in a deregulated area, please schedule a call with a Base energy advisor  or go ahead and submit a $50 refundable deposit to get the ball rolling—you can choose either path once you submit your home address on our site.

Here is an overview of what to expect:‍

1. Home Photos: After submitting your deposit, we’ll ask you to upload pictures of your home's electrical system and the area outside around the meter to make sure your home is up to code and has the space requirements for the installation.

2. Enrollment: Once our team has determined we can serve you, we'll send you a link to enroll in Base as your energy provider.

3. Permitting (2-6 weeks): Base submits your installation paperwork to the utility and the municipality. You'll get a couple of documents from them to sign so we can proceed.

4. Installation: Base engineers will coordinate an install date that works for you.

1. Battery Deposit

To reserve your battery, you'll be prompted to submit a $50 battery deposit.

Battery Terms and Conditions

You can review the Terms & Conditions by clicking this link.
Your membership fee includes the battery installation, monitoring, and maintenance for the life of the battery. Here’s a summary:

• Base can access the battery to handle all maintenance & warranty. All applicable warranties from the installer and manufacturer are passed to you.
• Base will be your energy provider for the life of the battery and will renew energy prices below the market average.
• If you move, you can transfer to the next homeowner at no cost to you or them.
• As Base is in Beta, back up energy should not be used for life critical devices and cannot be guaranteed.

If you ever want to cancel with Base, there is a $250 de-installation fee so Base can recover the asset and redeploy it elsewhere.

Does electricity that's stored in the Base battery flow back to the grid?

The reason we were able to offer the battery at such a low cost is that we use it to perform grid balancing operations. This pays back the $15,000 - 30,000+ upfront investment that Base makes in the hardware, while you get the benefit of outage protection.

Is there a minimum state of charge guarantee?

Base will make every effort to maintain a minimum state of charge of 20%. We'll also make attempts to charge your battery in anticipation of possible long-duration outage events.

What happens if something goes wrong during installation or over the useful life of the battery?

Installation issues would be covered by the liability insurance of the contractor. If helpful, our licensed, bonded, insured and certified electrician contractor license through the Texas Department of Licensing & Regulation is #476697.

Our hardware is UL certified & fire safety rated, adhering to the latest standards. We also have comprehensive general liability insurance to address any unforeseen incidents. In the unlikely event of a problem, we're prepared to handle it responsibly. Separately, Base is in charge of warranty & maintenance.

Are there protections from Base raising its REP rates at renewal?

Base has committed to always being at or below the 50th percentile of comparable retail plans every time we renew your plan.

2. Home Photos and Info

After you've submitted your refundable deposit, we'll ask you for a photo of:

1. Your meter.
2. Your main panel. Be sure that the numbers that indicate the amperage and the labels for each breaker are visible in the photo.
3. The wall with your meter. We ask that you take 15 paces back from the wall with your meter, and take a picture, ideally capturing all available wall space on the side of your home with the meter. If you are unable to capture all available wall space, or there is a fence, repeat this process for the section of wall that was not captured.
4. The labels on your A/C unit. We need the Locked Rotor Amp (LRA) number.

Lastly, if you have solar, upload your Interconnect Agreement in .PDF form. You should've received this via email from Oncor at time of solar installation.  If you don’t have it, we can help you request a copy.

The Base engineering team will review this information to ensure that we are compatible with your existing electrical system.

3. Enrollment

Retail Electricity Provider (REP) Enrollment

Once the Base engineering team has approved your photos and is ready to submit permitting paperwork, Base will send you a link to enroll in Base as your Retail Energy Provider (REP).

You'll be able to choose your start date with Base. Please choose the soonest date that works for you, no need to wait for installation. Base will take care of the switch from your old provider - there is no action needed from you.

We’ll cover up to $250 of any early cancellation fee for switching. Please send us proof of payment to support@basepowercompany.com and we'll reimburse you on your next energy bill from Base.

REP Contract Details

Please read our Terms of Service and Your Rights as a Customer.

We will not be able to switch you to our REP until you've paid all invoices under REP contract details.

4. Permitting

Our team will work to coordinate with your municipality and your distribution utility to acquire the proper permits. Although Base will assume the leading role in driving these permits forward, we'll need your signature on a couple of documents. Receiving the proper permits can take between 2-6 weeks.

Utility Permits

Base will submit permits on your behalf. We'll need your signature on two documents in order to gain approval:‍

• Tariff Application - Your distribution utility will verify that you have granted us permission to submit permits on our behalf. Please e-sign that document as soon as it lands in your inbox.‍
• Interconnection Agreement (IA) - You will also need to sign the final agreement for interconnection.

It's crucially important that you sign these documents in a timely manner. Your distribution utility will not proceed with the permitting process until they receive your signature.

Municipality Permits

Each municipality has slightly different requirements. Depending on your location, we may need your signature on various documents, or we may not need a permit entirely. Our Member Support team will contact you if there are any required actions.

5. Installation

When Base has obtained the proper permits from your municipality and distribution utility, a Base representative will coordinate with you regarding installation.

Scheduling

We will likely schedule your installation date 1-2 weeks ahead of time. When the installation is scheduled, you will receive a calendar invite and an email with any other information specific to your installation.

Installation Day

Battery Installation will likely only take one day from 9AM to 5PM. There will be a period during which power will be cut to your home as we configure backup functionality.

Base electricians will be in touch with you via text to inform you of their arrival and departure, connect the battery to your Wi-Fi, and give you notice of power being cut to your home – it's important that you are accessible via text on installation day. When your installation is complete, one of our electricians will give you a short demo of the system.

How to use the Battery

Our REP will provide you energy from the grid when the grid is working, and our battery will back you up when the grid is down. The switch from on-grid to off-grid is automatic – the 0.3 second delay during the transfer will seem to you like a flicker or dimming of your lights. 

Payment

After installation, your card will automatically be charged the rest of the installation fee. You will receive an email confirming your payment completion.